Dolar138 Terms and Conditions – Complete Platform Usage Guide

1Terms Acceptance and User Eligibility

By accessing, registering, or using the dolar138 platform in any way, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions and all related policies published on this platform, including the Privacy Policy and Responsible Gaming Policy.

To be eligible to use the dolar138 platform, you must meet all of the following requirements:

• Being at least 18 years of age or meeting the higher legal age requirement applicable in your jurisdiction.
• Acting in your own personal capacity and not as a representative or agent of any third party.
• Are not prohibited from participating in betting activities under the laws applicable in your jurisdiction.
• Being aware that online gambling activities may be regulated or prohibited in your area of residence, and that it is your responsibility to comply with local laws.
• Will not use the platform for any unlawful or fraudulent purpose.

Dolar138 reserves the right to reject registration applications or close existing accounts at any time if a user is found not to meet the eligibility requirements.

2Account Registration and Security Responsibilities

To use dolar138 services in full, you are required to register a personal account. During registration, you must provide accurate, complete, and up-to-date information. Any false or misleading information constitutes a violation of these terms.

Regarding your account security, you are fully responsible for:

• Keeping your account password and login credentials confidential from all other parties.
• Notifying dolar138 immediately if you suspect any unauthorized access to your account.
• Ensuring that the device you use to access your dolar138 account is protected with appropriate security measures.
• Will not share the account with anyone — each account is for the sole use of the registered owner.

Each user is only permitted to hold one registered account at dolar138. If a user is found to hold multiple accounts, dolar138 reserves the right to close all such accounts, cancel all associated bonuses, and withhold any existing balance pending further investigation.

3Deposits, Withdrawals and Financial Transactions

The dolar138 platform supports a wide range of payment methods popular among Malaysian users, including DuitNow, FPX, direct bank transfer, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are conducted in Malaysian Ringgit (MYR).

Regarding deposits:

• All deposits are final once confirmed by the payment system and cannot be reversed.
• Dolar138 is not responsible for any delays caused by third-party payment processors.
• Minimum and maximum deposit limits may vary depending on the payment method and the user's account level.

Regarding withdrawals:

• All withdrawal requests are subject to the completion of full KYC verification.
• Withdrawals can only be made to a bank account or eWallet registered under the same name as the dolar138 account.
• Dolar138 reserves the right to request additional supporting documents for withdrawal requests that exceed certain limits.
• Withdrawal processing times are typically under 5 minutes for standard methods, but may take longer in cases requiring additional security checks.
• Dolar138 does not charge any hidden fees for standard withdrawals.

4Bonuses, Promotions and Wagering Requirements

Dolar138 offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and special game promotions. All bonuses are subject to the following conditions unless otherwise specifically stated:

• Each bonus has a wagering requirement that must be completed within the specified timeframe before any withdrawal can be made.
• Bonuses may only be claimed once per user unless otherwise stated in the relevant promotion terms.
• Dolar138 reserves the right to modify, suspend, or cancel any promotion at any time with or without prior notice.
• Any attempt to exploit bonuses or use wagering strategies deemed unfair by dolar138 will result in the cancellation of those bonuses.
• The maximum withdrawal amount from bonus funds may be capped and is subject to the respective promotion terms.

5Game Rules and User Conduct

All games available on the dolar138 platform use independently certified Random Number Generator (RNG) technology. The outcome of each game is final and cannot be disputed on technical grounds unless a verifiable system error has occurred.

Users are strictly prohibited from doing the following:

• Using automation software, bots, scripts, or other technical tools to play or interact with the platform.
• Colluding with other players to exploit system or game vulnerabilities (collusion).
• Using insider information or other unauthorized techniques to gain an unfair advantage.
• Any form of money laundering through the dolar138 platform.
• Threatening, insulting, or harassing dolar138 staff or other users.

Violation of any of the above rules will result in immediate action, including account closure, cancellation of all balances and bonuses, and reporting to the relevant authorities where necessary.

6Account Closure and Self-Exclusion Period

Users have the right to close their dolar138 account at any time by contacting our customer support team. Account closure requests will be processed within 24–48 hours, and any eligible balance will be returned upon full verification.

Dolar138 also provides a self-exclusion facility for users who need a break from gaming activity. You may choose a self-exclusion period ranging from 24 hours up to permanently closing your account. During the self-exclusion period:

• Your account will not be accessible for any wagering activities.
• You will not receive any marketing communications from dolar138.
• Self-exclusion cannot be reversed before the selected period has ended.

Dolar138 also reserves the right to close or suspend a user's account at our sole discretion if there is evidence of a terms violation, fraudulent activity, or other reasonable security grounds.

7Liability Limits and Disclaimer

The dolar138 platform is provided on an "as-is" basis. While we strive to ensure continuous and uninterrupted service, we do not guarantee that the platform will always be accessible without interruption or technical errors.

Dolar138 will not be held responsible for:

• Any financial losses incurred as a result of wagering activity on this platform.
• Service disruptions caused by factors beyond our control, such as internet infrastructure failures, technical issues with third-party payment providers, or force majeure events.
• Any unauthorised access to your account resulting from the user's negligence in safeguarding their login credentials.
• Valid game results processed by a certified RNG system.

In all circumstances, the maximum liability of dolar138 to any user shall not exceed the total amount deposited by that user within the 30 days preceding the relevant claim.

8Terms Amendment and Notice

Dolar138 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time based on operational, legal, or business requirements. Significant amendments will be communicated to users via:

• In-app or on-site notifications from dolar138.
• Email to the address registered on the user's account.
• Notices prominently displayed on the platform's home page.

Continued use of the dolar138 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the effective date.

9Applicable Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with the dolar138 platform shall first be resolved through direct negotiation between the user and the dolar138 support team.

Before making any formal claim, users are required to:

1. Contacting the dolar138 customer support team through the provided channels.
2. Providing complete information related to the dispute, including account number, date, and relevant transaction details.
3. Allowing dolar138 a reasonable period to investigate and respond — typically within 5 to 7 business days.

Dolar138 is committed to resolving all disputes in a fair and transparent manner. The decision of the dolar138 team regarding disputes involving game outcomes is final, unless there is substantial evidence of a verifiable system error.

10Related Policies and Further Information

These Terms and Conditions should be read together with the other policy documents published by dolar138, each of which forms part of the overall agreement between you and this platform:

• Privacy Policy — Explains how dolar138 collects, uses, and protects your personal information.
• Responsible Gaming Policy — Guidelines and tools to help keep your gaming activity within healthy limits.
• Frequently Asked Questions (FAQ) — Answers to the most frequently asked questions about using the dolar138 platform.

If you have any questions about these Terms and Conditions or any other aspect of using the dolar138 platform, please contact our customer support team, available 24 hours a day, 7 days a week.