Data Protection

Dolar138 Privacy Policy – Malaysian User Personal Data Protection

Your privacy is our priority. This document transparently explains how dolar138 collects, uses, stores and protects your personal information — and what rights you hold as a user of this platform.

Updated: January 2026 · Compliance with the Personal Data Protection Act 2010 (PDPA)

Dolar138's Six Privacy Promises to Users

Before reading the full privacy policy, here is a summary of the key commitments we uphold regarding the privacy and data protection of every dolar138 user.

256-bit SSL Encryption

All data transmitted between your device and dolar138 servers is protected with 256-bit SSL encryption — the same security standard used by Malaysian banking institutions.

Data Not Sold to Third Parties

Your personal information will never be sold, rented or shared with third parties for marketing purposes without your explicit consent. This is a commitment we will not compromise on.

Secure Data Storage

All user data is stored on servers protected by strict access controls, multi-layered firewalls and intrusion detection systems that operate around the clock without interruption.

Privacy Controls in Your Hands

You have the full right to access, correct, and request the deletion of your personal data held by dolar138 at any time through our support channels.

Complying with Malaysia's PDPA

Dolar138's privacy policy is built entirely in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA), ensuring all data collection and management practices comply with local law.

Marketing Communication Controls

You may opt out of receiving marketing communications from dolar138 at any time. This choice will not affect your core account services in any way.

Important Note: This Privacy Policy document applies to all users who register, access, or use any service offered by the dolar138 platform. By using this platform, you agree to the data collection and usage practices described in this document.

1Information We Collect

Dolar138 collects various types of information to provide, improve, and protect the services we offer. This data collection occurs directly from you or automatically as you use the platform.

Information you provide directly:

  • Full name, email address and phone number upon account registration.
  • Date of birth for age verification purposes (18 years and above).
  • Identity documents such as MyKad or passport during the KYC process.
  • Bank account or eWallet details for deposit and withdrawal purposes.
  • Communications you send to our customer support team.

Information collected automatically:

  • Your IP address, browser type, and device operating system.
  • Activity log data including pages visited, time of visit, and actions taken.
  • Cookie data and similar tracking technologies to enhance user experience.
  • General geolocation information based on your IP address.

2How Your Personal Data Is Used

Dolar138 uses collected data solely for legitimate, pre-defined purposes. We do not use your data for purposes beyond the scope stated here without your prior consent.

The primary purposes for which your data is used are as follows:

  • Identity verification and KYC: To verify your identity in order to meet legal compliance requirements and ensure account security.
  • Transaction processing: To process deposits, withdrawals, and any other financial transactions you carry out on the dolar138 platform.
  • Service provision: To provide access to games, promotions, and all platform features you use.
  • Security and fraud prevention: To detect and prevent fraudulent activity, multiple-account usage, or any activity that violates the terms of use.
  • Platform improvements: To understand usage patterns and improve overall service quality and user experience.
  • Service communications: To send important notifications relating to your account, transactions, and policy updates.
  • Marketing communications (with consent): To send promotional information, special offers, and relevant content you may be interested in — only if you have agreed to receive them.

Dolar138 adheres to the principle of purpose limitation — data collected is used only for the purposes stated at the time of collection. We will not use your data for any other purpose without first informing you and obtaining your consent.

3Data Sharing with Third Parties

Dolar138 takes seriously the trust you place in us when you submit your personal data. We do not sell users' personal information to any third party for marketing or commercial purposes.

However, there are certain situations where dolar138 may share your data with selected third parties, namely:

  • Payment service providers: Transaction information required is shared with payment processors such as banks and eWallet operators to enable deposits and withdrawals to be processed securely.
  • Technical service providers: Companies that help us operate the platform, such as cloud service providers, are required to comply with strict confidentiality agreements.
  • Authorities and law enforcement: If required by law, court order, or a legitimate request from the relevant authorities.
  • Audit & compliance: With auditors or regulatory bodies that have a legitimate need to access specific information.

All third parties who receive dolar138 user data are required to comply with strict security and confidentiality standards, and are only permitted to use that data for the specific purposes related to the services they provide to us.

4Data Retention Period

Dolar138 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable law. The following are data retention guidelines by data type:

Data Type Retention Period Reason
Basic account information For the duration of the active account Ongoing service provision
Financial transaction records 7 years Legal requirements & audit
KYC Documents 5 years after account closure PDPA & AML Compliance
Game activity logs 2 years Security & dispute resolution
Customer support communications 3 years Referrals & service quality
Cookie data Up to 12 months User experience

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

5Your Rights as a User

As a user of the dolar138 platform and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data.

Right to Access

You have the right to know what personal data dolar138 holds about you and to request a copy of it.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request that a correction be made promptly.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data from dolar138's systems.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request a copy of your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

In certain situations, you may request that we restrict how we process your personal data.

To exercise any of the above rights, please contact the dolar138 customer support team. We will process your request within 14 working days and respond within 30 days.

6Cookie Policy & Tracking Technologies

The dolar138 platform uses cookies and similar tracking technologies to enhance user experience, analyse website traffic and deliver relevant content. There are several types of cookies we use:

  • Essential cookies: Required for basic platform functions such as login, session security, and language preferences. These cookies cannot be disabled as they are essential for platform operation.
  • Analytics cookies: Used to understand how users interact with our platform — most frequently visited pages, time spent, and more. This information helps us improve the platform.
  • Functional cookies: Saves your preferences such as language, display settings and login details (if you select "remember me") for ease of future use.
  • Marketing cookies: Used to display relevant promotions and offers based on your activity on the platform. You may decline this type of cookie without affecting the platform's core functionality.

You can manage your cookie settings through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some dolar138 platform features.

7Data Security & Protection Measures

Dolar138 continually invests in the latest security technologies and procedures to protect users' personal data. The key security measures we implement are:

  • 256-bit SSL encryption: All data communications between you and the dolar138 platform are encrypted using industry-standard TLS/SSL protocols.
  • Layered access control: Only staff with specific authorisation may access user data, and every access is logged for audit purposes.
  • Two-factor authentication (2FA): Additional security features are available for user accounts to prevent unauthorised access.
  • Continuous monitoring: Threat detection and intrusion prevention systems operate 24 hours a day to identify and respond to any security threats.
  • Regular data backups: User data is regularly backed up to a secure location to prevent data loss from unforeseen events.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of a security breach affecting your data, dolar138 will notify you within a reasonable timeframe in accordance with legal requirements.

8Cross-Border Data Transfers

In the course of its operations, dolar138 may transfer your personal data to servers or service partners located outside Malaysia. Should such a transfer occur, we ensure that:

  • The country or entity receiving the data provides a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
  • Appropriate contractual agreements have been put in place with data recipients to safeguard your privacy rights.
  • Data transfers are only carried out when strictly necessary for the purpose of providing services to you.

Dolar138 will not transfer your data to any country or entity that does not comply with established data protection standards without your prior consent.

9Privacy Policy Amendments

Dolar138 reserves the right to amend this Privacy Policy from time to time in line with changes in law, technology, or the way we operate. Any significant amendments will be communicated to users via:

  • In-account notifications or via your registered email.
  • Notices displayed prominently on the dolar138 homepage.
  • Update the "Updated" date displayed at the top of this document.

Continued use of the dolar138 platform after any amendments take effect will be considered acceptance of the updated terms. We encourage you to review this page periodically.

10Contact Us About Privacy

If you have any questions, concerns, or wish to exercise the privacy rights stated in this document, please contact the dolar138 customer support team via:

  • Email: [email protected] — please ensure you include your account number and the details of your request.
  • Live chat: Available on the dolar138 app and website, 24 hours a day, 7 days a week.
  • Support ticket: Through the "Contact Us" section in your account portal.

We are committed to responding to all privacy-related inquiries within 48 business hours and resolving user rights requests within 30 calendar days.

This Privacy Policy should also be read in conjunction with Terms and Conditions and Responsible Gaming Policy dolar138.

Malaysia PDPA Compliance

This Privacy Policy fully complies with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA).

Privacy Issue?

Contact us if you have any concerns regarding your data privacy.

Response within 48 working hours
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Your Privacy is Protected — Play with Confidence at dolar138

Create a dolar138 account with full confidence that your personal data is managed transparently, securely, and in accordance with Malaysian law.

256-bit SSL Protected Data Complying with Malaysia's PDPA Data Control in Your Hands
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